Let customers speak for us
Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
Currently we ship to the United States, Brazil, Colombia, Denmark, Egypt, Finland, Ireland, Italy, Japan, Mexico, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, France, Germany, Australia, Czechia, Slovakia, Bahrain, Jordan, Kuwait, Lebanon, Saudi Arabia, Thailand, Chile, Cyprus, Israel, New Zealand, Pakistan, Philippines, South Africa, Vietnam, Belgium, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Angola, Austria, Greece, Kenya, Malaysia, Nigeria, Portugal, Romania, Rwanda, Slovenia, Tanzania, Uganda, Ghana
We provide free standard international shipping on orders above $30 USD. For order less than 30 USD, shipping costs various to different countries and will be added at checkout.
If your country is not on our list, please drop us an email including your address at service@rejoycestore.com. We will try our best to find the way to you in the future.
How long will it take to receive my order?
How long will it take to receive my order?
It depends on where you are. Find your region and estimated delivery time.
United States & Canada - 7-14 business days
Europe, Oceania, Asia - 7-18 business days
Middle East - 8-18 business days
All other countries - 8-25 business days
Please note, we require 1-5 days to process orders. Delivery details will be provided in your confirmation email.
How can I track my order?
How can I track my order?
The tracking number will be sent to your email once the product(s) is shipped!
Go to this page to track your order.
Returns and Refunds
How do I return a product?
How do I return a product?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atservice@rejoycestore.com. If your return is accepted, we’ll email you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged, Incorrect and Missing Items
Damaged, Incorrect and Missing Items
If you received a damaged item, incorrect item, or something was missing from your shipment (so sorry!), we will immediately send a replacement item or offer a full refund (including any return shipping fees) for the item. Please reach out to our Customer Service Squad atservice@rejoycestore.comfor further assistance. If your product is damaged or missing an item, please send over picture of the product with your email!
How could I get the refund?
How could I get the refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.